Tuesday, December 13, 2011
Our lovely Ford truck, perfect in every way, had a flat tire in Interstate 35 yesterday on our way to the hospital in Minneapolis.
Ken had to very slowly maneuver his truck to the emergency lane, away from the ongoing traffic and park there to wait for help to come.
At first I wasn't worried because Ken is mechanically minded - till I realized that he wears a pacemaker. Oh uh.
I am sure you too are aware that car manufacturers of today uses air tools to tighten the lugs on a wheel, which make them near impossible to remove with a simple lug wretch provided with the car jack. The tight lug bolts provide a safety factor, but has made it almost impossible for someone to change his or her own tire. Especially someone with a pacemaker.
Interestingly, in a matter of seconds a highway patrol eases behind us to check on us and offer help. He said he can call a back-up that would replace the tire. By this time though, Ken is already on the phone talking to a Ford representative asking for roadside assistance. We gave them our location and within 20 minutes a truck turns up with a friendly mechanic driving it. He inspects the tire, open the back seat of our car to get the jack, remove the spare tire from the back of the truck, replaced the busted one and had Ken sign the service form and off we go.
The whole process only took about 15 minutes. We did not even leave our seats the whole time and we did not pay a thing!
This really amazes me because we don't have such road side services in the Philippines. If your car breaks down, or have a flat tire, or anything goes wrong, you can't expect that help will be on its way in a matter of minutes. Unless you call a relative or a friend. What will appear is the towing service who will ripped you off with exorbitant fee so you can get your car from their impounding area and then you can bring it to the mechanic.
So while we are speeding toward Faribault City, I was thinking, I would add this to the list of things I love about living in the US. In this day and age when I may encounter danger on this country's highways and biways, having the assurance that help is on the way in a matter of minutes is indeed very comforting.
Let's admit it. A car is a machine. This means, no matter how new and sophisticated it is, or how well maintained it is, there is always a chance of something going wrong with it.
Thank you America/Ford for the roadside assistance.